We want to make sure you have the best experience possible when you call us, and that you put the phone down feeling like your call has been properly dealt with.
Our Customer Services team goes through almost 100 hours of training covering everything from opening accounts to handling day to day queries and transactions and understanding how we are regulated as a bank before they take to the phones. Our aim is to ensure that each caller is treated as an individual and that each member of our team is equipped to answer questions as comprehensively as possible.
Because we are regulated there are certain things we have to say during your call. We have recently reviewed how we word this information to make it as concise and easy to listen to as possible.
We also have a tip for you, if you can call between 13.30 and 16.00 Tuesday to Friday you’ll generally get through more quickly. However, we will always endeavour to get to your call as quickly as possible.
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